Cancellation and Refund Policy
Last Updated: 11-11-2025
At Onelinez Solutions (OPC) Private Limited (“we”, “our”, “us”), customer satisfaction is our top priority.
We aim to deliver your orders quickly and accurately. This policy explains our procedures regarding order cancellation, refunds, and returns.
Orders can be cancelled before they are dispatched for delivery.
Once the order is out for delivery, cancellation is not allowed.
To cancel an order, please contact our customer support at info@onelinezsolutions.com or call +91 755 926 8666 with your order details.
If payment has been made online, the refund will be processed as per the refund policy below.
We may cancel your order under the following circumstances:
Item(s) out of stock or unavailable
Incorrect pricing or product information
Delivery not possible due to service area or address issues
Suspicious or fraudulent transaction detected
If we cancel your order, you will be notified, and a full refund (if payment was made) will be initiated.
Refunds are applicable in the following cases:
Order cancelled before dispatch
Order not delivered due to service unavailability
Product damaged, missing, or incorrect at the time of delivery (subject to verification)
Refunds are not applicable if:
You provided an incorrect address or were unavailable at the time of delivery
Items are perishable and already delivered
The issue was reported beyond the allowed return/refund time window
For online payments (UPI, card, wallet, etc.), refunds will be credited to the original payment method within 5–7 business days after approval.
For Cash on Delivery (COD) orders, the refund will be processed through bank transfer or wallet credit after verification.
You will receive an email or SMS confirmation once your refund has been initiated.
Returns are accepted only at the time of delivery if:
You receive a wrong, expired, or damaged item.
The issue is verified by our delivery partner or support team.
To raise a return request, please contact us within 24 hours of delivery with proof (photo/video) of the issue.
Certain products are non-returnable and non-refundable, including:
Perishable goods (e.g., fruits, vegetables, dairy, bakery items)
Items that have been opened or used
Products sold under promotional or clearance offers
If you have any concerns about cancellations, refunds, or returns, please contact our support team:
📧 Email: info@onelinezsolutions.com
📞 Phone: +91 755 926 8666
🏢 Company: Onelinez Solutions (OPC) Private Limited
This policy may be updated periodically to reflect operational or legal changes. Please review this page regularly for the latest version.
